Workshop on Consumer Grievances and Redressal in Lucknow Summary

The Ministry of Consumer Affairs, Food & Public Distribution organized a workshop on addressing consumer grievances effectively in Lucknow, Uttar Pradesh. The event highlighted the role of consumer commissions in redressal and discussed various key mandates of the Department of Consumer Affairs.

• The disposal rate of the National Consumer Dispute Redressal Commission reached more than 200%.
• Uttar Pradesh State Consumer Commission registered a remarkable disposal rate of above 200% in the past two years.
• Shri Rohit Kumar Singh emphasized on key mandates of the Department focusing on food inflation management, quality assurance, and effective enforcement of consumer laws.
• Efforts were highlighted to prevent the sale of unsafe goods, address fake reviews, and tackle deceptive marketing practices like false claims and misleading advertisements.
• The important role of technology in handling consumer cases efficiently was emphasized by Hon’ble Justice Mr. Amreshwar Pratap Sahi.
• Significance of the Consumer Protection Act 2019 in safeguarding consumer rights was underlined by Hon’ble Justice Shri Ashok Kumar.

Potential Exam Questions:

• What were the major mandates highlighted by Shri Rohit Kumar Singh during the workshop?
• Discuss the disposal rates of the National Consumer Dispute Redressal Commission and the Uttar Pradesh State Consumer Commission in recent years.
• Why is technology adoption critical for effective consumer grievance redressal according to Hon’ble Justice Mr. Amreshwar Pratap Sahi?

Key Takeaways:

The workshop underscored the importance of consumer protection laws, efficient grievance redressal mechanisms, and the proactive role of authorities in safeguarding consumer rights. Aspirants should focus on understanding consumer rights, legal frameworks, and the evolving landscape of consumer disputes for competitive exams.